Senior Process Improvement Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Jebsen Group Full time

The Jebsen Group seeks a highly skilled IT Business Requirements Coordinator to join its Group Information Technology division in Hong Kong. Reporting to the Head of PMO, this role plays a critical part in assisting team and project managers to roll out a product & material testing management platform.

This individual will work closely with internal and external partners to refine business processes, identify future application requirements and changes to existing processes. They will also be responsible for managing user acceptance tests and supporting go-live change management.

About the Ideal Candidate

We are seeking a detail-oriented and analytical individual who is able to think critically and provide innovative solutions to complex problems. The ideal candidate will have excellent communication and interpersonal skills, with the ability to effectively communicate business requirements to vendors and other stakeholders.

Responsibilities and Expectations
  1. Assist team and project managers to complete assigned projects and tasks on time, within budget and to the required quality standards.
  2. Manage relationships with vendors and business stakeholders to ensure successful project outcomes.
  3. Contribute to business process re-design and execute project activities as delegated by the project leader.
  4. Maintain accurate and comprehensive business requirement documentation.
  5. Analyse the impact of new change requests on existing systems and processes.
  6. Communicate business requirements to vendors.
  7. Ensure vendor and development teams deliver high-quality implementations that meet agreed-upon specifications.
  8. Provide regular status updates to project managers.
  9. Develop and document business processes, user requirements and training materials.
  10. Monitor the effectiveness of application implementation.


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