Tech Delivery Management Lead

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock New Opportunities with HSBC

Are you looking for a career that will take you to the top? Do you want to experience the possibilities of working with a global leader in the financial industry? HSBC offers opportunities, support, and rewards that will take you further.

About HSBC Digital Business Services

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We combine global expertise and technology to stay ahead of the competition.

Job Summary

We are currently seeking a high-calibre professional to join our team as a Tech Delivery Management Lead. As a key member of our Digital Business Services team, you will be responsible for leading the IT software delivery management, including global software development and market deployment.

Key Responsibilities

  • Accountable for the IT software delivery management, including global software development and market deployment
  • Lead the project implementation with delivery/sprint plan, including dependencies, risks, and assumptions
  • Manage risks and dependencies, resolve/escalate impediments, and optimize the flow of work through delivery teams with effective RAID management
  • Advocate and involve in software development practices, including DevOps and CI/CD
  • Own the tracking of spend against budgets in line with financial best practice
  • Coach team members on Agile practices and provide guidance to the teams with SAFe Agile Ways of Working
  • Drive the adoption of HSBC project standards and work in alignment with HSBC project methodology at all times
  • Organize and facilitate planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and PI planning
  • Facilitate discussion and conflict resolution to improve team productivity while promoting continuous improvement
  • Plan and manage implementation activities and facilitate successful product/feature delivery into production
  • Work closely with product owners/business to establish acceptance criteria for all user stories
  • Work effectively with product management, development, and technical operations leadership to assure that teams have appropriate resources

Requirements

  • Experience in Scrum Master/IT Delivery Management
  • Experience of leading complex and high-value technology deliveries with multiple teams across multiple Value Streams/Agile Teams (frontend to backend)
  • Experience on CI/CD - tools such as Confluence, Jira, Jenkins, GitHub
  • Experience in global solution development and market deployment
  • Experience in banking industry and digital is preferred
  • Knowledge and experience in conversational products and modern conversational AI is preferred
  • Knowledge in software implementation and release on cloud (GCP), Full stack, Java, Microservice, and/or API. Experience in these is preferred
  • Experience in managing and collaborating with vendors is preferred
  • Strong communication and presentation skills
  • Strong analytical, problem-solving skills, and risk management
  • Familiar with agile methodology and frameworks and practice, including backlog tracking, burn-down metrics, velocity, user stories, etc
  • Scrum/Agile certification/GCP certificate is preferred
  • Excellent command of written and spoken English, and good command of Cantonese/Mandarin

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