Business Service Executive

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time

About the Role:

We are seeking a highly skilled Business Service Executive to join our team at CHUBB. As a Business Service Executive, you will play a critical role in ensuring the quality of our customer service and telemarketing activities.

Key Responsibilities:

  • Identify, evaluate, and provide feedback on issues to telemarketing and customer service teams based on call monitoring exercises, utilizing your strong general insurance knowledge.
  • Lead quality assurance and improvement initiatives for our call center, driving excellence in customer service.
  • Develop and deliver product training and quality assurance orientation training to internal partners and external stakeholders, enhancing their knowledge and skills.
  • Monitor and evaluate customer service and telemarketing call activities to ensure compliance with pre-defined quality standards.
  • Compile statistical reports and highlight areas for improvement, providing actionable insights to drive business growth.
  • Manage day-to-day customer correspondence activities, ensuring timely and effective communication.
  • Support other ad-hoc tasks assigned by supervisors, demonstrating flexibility and a proactive approach.

Requirements:

  • Associate Degree or Diploma in any discipline.
  • Experience in quality assurance, particularly in call monitoring, is an advantage.
  • At least 2 years of experience in Customer Service or Telemarketing in the general insurance industry.
  • IIQE Paper 1 and 2 are preferred.
  • Mature, independent, self-motivated individual with strong interpersonal and written communication skills.
  • Proactive, assertive, result-driven individual able to work under pressure.
  • Proficient in written and spoken English and Cantonese.
  • PC literate in MS Word, Excel, PowerPoint, and Access.


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