Senior Wellness Operations Manager
4 weeks ago
Shangri-La is seeking a highly skilled and experienced professional to lead our wellness operations.
We are looking for someone who has a degree in leisure, recreation, sport, fitness management or a related discipline, and a minimum of 5 years of working experience in a similar capacity or with supervisory responsibilities in upscale spa and fitness club operations.
The ideal candidate will have strong numerical and analytical skills, with business acumen, and excellent leadership skills to drive continuous improvement in customer service and business performance.
They will also have excellent customer service and interpersonal skills, a can-do attitude, and hands-on experience with MS Office applications.
All information provided by applicants will be treated in strict confidence and used only for recruitment purposes.
Key Responsibilities:
- Lead and manage the wellness operations team
- Develop and implement wellness programs and services
- Monitor and analyze performance metrics
- Provide excellent customer service and support
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