Network Experience Assurance Manager
3 weeks ago
Your Role
- Oversee and address customer complaints across multiple channels in relation to mobile network services, ensuring timely resolution and high customer satisfaction.
- Conduct thorough analysis of customer network experience and implement effective management strategies to improve service quality and reduce complaints.
- Collaborate with other Business Units to facilitate defining selling strategy and drive business growth.
- Involve in Radio Access Network (RAN) / Core performance management, including KPI / KQI analysis and Trouble Ticket management to ensure optimal network performance.
- Participate in in-depth complaint analysis and provide management support for VIP complaints, ensuring prompt resolution and high customer satisfaction.
To Succeed in the Role
- Bachelor's Degree in Engineering / IT / Communication / Customer Relationship Management or related disciplines with min. 10 years' relevant working experience. Experience in RAN / Core performance management will be an advantage.
- Self-motivated and able to act as a team player, with excellent communication and problem-solving skills.
- Good command in English, Cantonese and Mandarin, with ability to communicate effectively with diverse stakeholders.
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