Digital Customer Experience Lead

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Oliver James Full time

We're looking for a dynamic Digital Customer Experience Lead to join our team at Oliver James and shape user-centered digital experiences.

About the Role:

This is a unique opportunity to make an impact by driving business transformation through innovative customer experience initiatives.

Responsibilities:

  • Take ownership of key business programs and oversee the design and execution of customer experiences
  • Conduct user research with target groups to gather valuable insights
  • Leverage insights and data to shape business requirements and use cases

You'll Need:

  • Strong ability to transform research data into actionable business insights
  • Exceptional skills in visualizing complex problems through sketches and diagrams
  • Expertise in Figma, Sketch, InVision, Illustrator, Photoshop, and InDesign


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