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Hollister Co. Store Leader

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Hollister Co. Stores Full time

Job Summary

Hollister Co. Stores is seeking a highly motivated and experienced leader to join our team as a Key Holder. As a Key Holder, you will be responsible for driving business results, leading a team of associates, and ensuring a differentiated customer experience.

Key Responsibilities

  • Training and Development
    • Develop and implement training programs to enhance associate skills and knowledge
    • Provide coaching and feedback to associates to improve performance
  • Customer Experience
    • Ensure a high level of customer satisfaction through excellent service and product knowledge
    • Monitor and address customer complaints and concerns
  • Communication
    • Effectively communicate with associates, management, and customers to achieve business objectives
    • Provide regular updates and feedback to associates and management
  • Store Presentation and Sales Floor Supervision
    • Ensure the store is visually appealing and well-maintained
    • Supervise sales floor activities to ensure a high level of sales and customer engagement
  • Asset Protection
    • Implement and maintain asset protection policies and procedures
    • Monitor and address any asset protection issues
  • Policies and Procedures Adherence
    • Ensure all associates adhere to company policies and procedures
    • Monitor and address any policy or procedure violations

Requirements

  • At Least One Year of Customer Service Experience
  • Work Ethic
  • Assertiveness
  • Applied Learning
  • Attention to Detail
  • Analytical Skills
  • Adaptability / Flexibility
  • Multi-Tasking
  • Stress Tolerance

What We Offer

  • Competitive Salary
  • Additional Monthly Sale Incentive Bonus Program
  • Additional 13th Month Bonus
  • Generous Paid Time Off
  • Paid Volunteer Day per Year
  • Merchandise Discount in all Brands
  • Medical and Dental Insurance
  • Leadership Training and Development
  • Opportunities for Career Advancement