Chief Operations Strategist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

About AIA International Limited

We are committed to creating a healthier, more sustainable future for everyone. Our mission is to engage one billion people to live Healthier, Longer, Better Lives by 2030.

To achieve this goal, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day. Our leaders play a vital part in our journey to help more people live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that benefit everyone.

Role Overview

The Head of Operations will collaborate closely with Operations users and cross-function stakeholders to identify, lead and execute strategic initiatives for digital transformation, system modernization, process re-engineering and continuous improvement.

Key Responsibilities:

  • Develop and execute Operations transformation portfolios which drive uplift in customer experience, increase in STP ratio/automation, adoption of advanced technology such as AI/Gen-AI, etc.
  • Oversee and monitor consistent adherence of Group and local project governance requirements.
  • Identify and manage project risks and issues, and implement solutions to minimize business impacts.
  • Work closely with Operations data analytics team to identify process streamline opportunities and collaborate with business users to drive execution.
  • Build strong relationships with key stakeholders, including Group and local executives, department heads and business users, for effective communications and alignment.
  • Lead the Operations transformation team and support team's growth with instructions, guidance and training.

Requirements:

  • University degree in Business Administration, Finance, Computer Science, Engineering or related disciplines.
  • 15+ years of experience in financial services industry, preferably in insurance industry; strong knowledge in Insurance operations.
  • Solid experience in driving large-scale digital and complex project transformation with proven track record to deliver impactful business results.
  • Ability to manage multiple projects and meet tight deadlines in a fast-paced environment.
  • Excellent leadership and communication capabilities to manage and build up rapport with different stakeholders.
  • Experienced in leveraging data analytics to deliver tangible action plans.
  • Strong knowledge in Agile principles and practices.
  • Proficiency in English, Cantonese and Mandarin with good communication and presentation skills.

Ongoing Development:

  • You are required to obtain relevant license if your job involves regulated activities.


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