Medical Services Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
About HSBC Life

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment.

We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC. Together we pursue efficient ways of working, harnessing the latest data and technology solutions to achieve meaningful outcomes for our clients.

About the Role

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Medical Services (Pre-approval). As a Medical Services Manager - Quality Assurance Specialist, you will be accountable to ensure the Insurance business service targets exceed business partner and customer expectations.

You will be responsible for Insurance Business Service oversight, assessment, continuous improvement, and quality reviews. Additionally, you will ensure employee benefits service expectations are defined, measured, and assessed, business impact of service problems is communicated, understood, and actions progressed to prevent re-occurrence.

Key Responsibilities:
  • Apply best practices for effective communication and problem-solving
  • Deliver initiatives and projects per confirmed requirements, agreed timelines, and approved budgets
  • Accountable to ensure Insurance service targets exceed business partner and customer expectations with overall responsibility for continuous quality improvement and streamlining of Insurance business services
  • Drive and govern Insurance business compliance with global quality policies, standards, guidelines, and procedures to improve quality while increasing cost-effectiveness and excellent levels of risk management
  • Maintain strong relationships and liaise with Insurance business functions to ensure customer expectations are understood, measured against, and being met and/or exceeded
Requirements

To succeed in this role, you will require:

  • Bachelor's degree in Nursing
  • At least 3 years' relevant pre-approval or claim experience in individual life/medical insurance industry
  • Strong analytical and problem-solving skills
  • Strong interpersonal skills, including communication at all levels of internal counterparts, brokers, or customers, stakeholders
  • Own the job attitude, independent, self-motivated, well-organized, good team player, and able to work under pressure
  • Good command of written and spoken English and Chinese
  • Good computer skill, proficient in MS Office, Excel, and PowerPoint
Salary and Benefits

The estimated salary for this role is $80,000-$120,000 per annum, depending on qualifications and experience. HSBC offers a comprehensive compensation package, including health insurance, retirement plans, and paid time off.



  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock Your Potential as a Medical Services ManagerAt HSBC, we're committed to delivering exceptional results and making a meaningful impact in the lives of our clients. As a Medical Services Manager, you'll play a critical role in driving business growth and success.Key Responsibilities:Develop and maintain regular MIS reports for management, providing...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Transforming Insurance ServicesAt HSBC, we're committed to delivering exceptional insurance services that meet the evolving needs of our customers. As an Assistant Manager, Medical Services, you'll play a pivotal role in driving business growth and improving customer satisfaction.Key ResponsibilitiesDevelop and implement strategies to enhance insurance...


  • Hong Kong, Central and Western District, Hong Kong SAR China Munay Global Services Full time

    About Munay Global ServicesWe are a dynamic and expanding team seeking an experienced Medical Interpreter to join us. Our ideal candidate will have a strong background in medical interpretation and excellent English language skills.Key ResponsibilitiesProvide high-quality medical interpretation services for our clients, utilizing advanced English language...


  • Hong Kong, Central and Western District, Hong Kong SAR China Applied Medical Full time

    Job Summary:We are seeking a highly motivated and experienced Territory Manager to join our team in Hong Kong. The successful candidate will be responsible for managing the full breadth of Applied Medical products within their territory and major accounts.Key Responsibilities:Managing full breadth of Applied Medical products within own territory and major...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    About HSBC Life InsuranceHSBC Life Insurance is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Transforming Healthcare with HSBCHSBC is seeking a highly skilled Medical Network Manager to join our team in Medical Network Management. This role will play a critical part in developing and maintaining our network of healthcare providers, ensuring seamless delivery of services to our clients.Key Responsibilities• Develop and implement network strategies...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    About HSBC LifeHSBC Life is a world-class institution specializing in Insurance, offering a wide variety of life insurance products and services to clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace, with opportunities to develop their careers in a high-profile growing business segment.Job DescriptionWe are...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    At Prudential, we are committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture where diversity is celebrated and inclusion is assured. We provide a platform for our people to excel and make an impact, supporting their career ambitions. We pledge to make Prudential a place where you...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About AIAAIA is a leading insurance provider dedicated to helping people live healthier, longer, and better lives.Job SummaryWe are seeking a highly skilled Medical Claims Specialist to join our team. As a Medical Claims Specialist, you will be responsible for handling and approving medical claims based on delegated authority in accordance with established...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    About the RoleWe are seeking a highly skilled Medical Claims Operations Manager to join our team in Hong Kong. As a key member of our operations team, you will be responsible for ensuring the smooth daily operation of our claims section.Job DescriptionMaintain the efficient processing and settlement of medical claims in accordance with company procedures and...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Edge Partnership Full time

    Key ResponsibilitiesLead the field service team to monitor daily operations and ensure all workflow executions meet departmental standards and objectives.Collaborate with the business team to provide pre-sales demonstrations to customers, showcasing the capabilities of our medical devices.Deliver high-quality installation services, corrective maintenance,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lilly Full time

    We're seeking a Medical Affairs Manager to join our team at Lilly. As a key member of our cross-functional team, you will be responsible for delivering medical priorities of assigned products, collaborating with brand teams, and building close relationships with local physicians and key access stakeholders.Key Responsibilities:Coordinate activities and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    OverviewPrudential is seeking an experienced Healthcare Operations Manager to lead the development and management of our medical provider network. This role will be responsible for developing and implementing strategies to improve the quality and efficiency of our medical network, while ensuring excellent customer experience and value from network...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleAs a Medical Service, Advisor with AIA, you will play a critical role in handling and approving medical claims based on delegated claims authority in accordance with established procedures and guidelines.Key ResponsibilitiesHandle provider claims according to internal guidelines and maintain accurate recordsProvide timely and effective...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleWe are seeking a skilled Medical Claims Specialist to join our team at AIA. In this role, you will be responsible for handling and approving medical claims based on delegated claims authority in accordance with established procedures and guidelines.Duties / Accountabilities:Handle provider claims according to internal guidelinesHandle inquiries...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    About the RoleWe are seeking a seasoned Medical Network Manager to join our team at HSBC Life. This specialized role will support the Medical Services Department in managing our network of healthcare providers and ensuring the highest quality of medical services for our clients.Key ResponsibilitiesNetwork Development: Execute strategies to effectively manage...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleAs a Medical Claims Specialist at AIA, you will be responsible for handling and approving medical claims based on delegated claims authority in accordance with established procedures and guidelines.Key Responsibilities:Process pre-authorisation and pre-assessment cases according to policies and guidelines;Process clinical operation and day case...


  • Hong Kong, Central and Western District, Hong Kong SAR China ODU GmbH & Co. KG Full time

    Unlock New Business Opportunities in the Medical SectorODU GmbH & Co. KG is seeking a highly motivated and experienced Business Development Manager to drive growth in the medical segment. As a key member of our team, you will be responsible for identifying strategic market segments, developing opportunities, and expanding our product line to increase global...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About AIA and This RoleAIA is a leading life insurance company, and this role is a key part of our team.Key ResponsibilitiesThis Medical Claims Specialist will be responsible for handling and approving medical claims based on delegated claims authority in accordance with established procedures and guidelines.AccountabilitiesProcess pre-authorisation and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Agiliti Full time

    About UsAgiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care.Job...