Support Team Member
2 days ago
About this Role:
As a Sales Support Officer, you will play a critical role in supporting the sales team to achieve its objectives. This role requires a proactive and detail-oriented individual who can provide timely support to the sales team, handle client inquiries, and collaborate with internal departments.
Responsibilities:
- Provide timely support to the sales team, including lead management and response coordination.
- Handle pre-sales and post-sales client inquiries via phone, WhatsApp, or email.
- Collaborate with internal departments to ensure timely order processing and delivery.
- Assist with the preparation and submission of sales quotations and agreements.
- Monitor and update CRM systems, supporting the sales team in achieving KPIs.
- Prepare and manage sales-related reports and documentation.
- Perform ad-hoc tasks as required to support sales operations.
Requirements:
- Higher diploma or degree holder with at least 1-2 years of work experience.
- Previous telesales experience is advantageous but not mandatory.
- Strong communication and interpersonal skills in both English and Chinese.
- Proficiency in CRM systems, G Suite/MS Office (especially Google Spreadsheet & Excel), with fast typing skills.
- Highly organized, detail-oriented, and able to manage multitasking efficiently.
- Proactive problem-solving attitude and ability to work independently or within a team.
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