Building Management Operations Lead

6 days ago


Central And Western District, Hong Kong SAR China Property Management Services Authority Full time
About Us

Property Management Services Authority is a leading provider of property management services, dedicated to delivering exceptional customer experiences and driving business growth through effective leadership and strategic planning.

We are seeking a skilled professional to join our team as a Building Management Operations Lead, responsible for overseeing complaint handling and compliance inspections, developing and implementing a Property Asset Management strategy, leading a team of building management staff, and establishing strong relationships with tenants and stakeholders.

Key Responsibilities
  1. Develop and implement a comprehensive Property Asset Management strategy to optimize property performance and minimize risks.
  2. Lead a team of building management staff in providing exceptional customer service and resolving complaints efficiently.
  3. Conduct thorough investigations, gather evidence, and prepare documentation for disciplinary proceedings as required.
  4. Establish and maintain strong relationships with tenants, stakeholders, and internal teams to ensure seamless communication and cooperation.
Requirements
  • Proven experience in property management, customer service, or hospitality industries with a focus on customer-centric service delivery.
  • Strong business acumen and excellent interpersonal skills to effectively communicate with diverse stakeholders.
  • Ability to coordinate effectively with internal stakeholders and manage competing priorities in a dynamic environment.
  • Passion for delivering exceptional customer experiences and driving business growth through effective leadership and strategic planning.
Work Environment

This is a dynamic and collaborative working environment that requires strong communication, leadership, and problem-solving skills to succeed.



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