End User Computing Technician
2 weeks ago
We are seeking a highly skilled and motivated IT Support Specialist to join our team as a Deskside Technician – End User Computing. This role involves performing troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.
Main Responsibilities:- Troubleshooting and Repair: Identify and resolve technical issues related to end user computing equipment and peripheral equipment
- Ongoing Maintenance: Perform regular checks and maintenance tasks to ensure smooth operation of end user computing equipment and peripheral equipment
- Customer Support: Provide technical support to authorized users and other stakeholders
Key Performance Indicators:
- Resolution rate of 90% or higher for technical issues reported by authorized users
- Meet all service level agreements (SLAs) for response and resolution times
- Develop and maintain strong relationships with authorized users and other stakeholders
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End User Computing Technician
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