Senior Product Management Director

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Senior Product Management Manager

HSBC is seeking a highly skilled and experienced Senior Product Management Manager to join our team. As a key member of our product management team, you will be responsible for ensuring the seamless implementation of new or changed product features, managing and mitigating operational risks associated with product and sales suitability process, and delivering fair outcomes for our customers.

Key Responsibilities:
  • Adhere to regulatory and internal requirements in the context of product governance and sales suitability framework.
  • Launch and administer products in local jurisdictions, develop and maintain policy and procedures with proper audit trail.
  • Engage with product suppliers to ensure a stable and quality supply to our product shelf.
  • Work closely with various stakeholders to ensure the seamless implementation of new or changed product features.
  • Manage and mitigate operational risks associated with product and sales suitability process in the day-to-day operations.
  • Deliver fair outcomes for our customers and ensure the team and own conduct maintain the orderly and transparent operation of financial markets.
  • Be accountable for delivering reporting and presentations for regular management updates and approvals.
  • Gap analysis and implementation of plan to address various new regulatory updates.
  • Handle ad-hoc projects as required by business or management and coordinate for implementation and communication.
  • Support, re-engineer and streamline the sales process and systems from product and sales suitability perspective.
  • Develop and execute digital transformation projects across mobile, browser, and public website platforms to enhance customer engagement, revenue, sales, and service efficiency and satisfaction.
  • Closely monitor the market conditions and the competitors' strategies, benchmark digital performance and processes against industry best practice, recommend and drive strategies and changes to grow the business and address major gaps or issues as appropriate.
  • Ensure HSBC digital platforms and services are fully compliant with the regulatory and internal requirements, manage and mitigate risks associated with digital platforms by working closely with relevant risk stewards and various stakeholders.
  • Oversee, evaluate, and provide insights regarding the performance of digital channels and wholesales business.
Requirements:
  • University degree in business, finance, or related discipline.
  • Good knowledge in securities and investment products. Experience related to investment, brokerage, and/or private banking business would be a bonus.
  • Experience in driving wealth and/or digital projects including identification of opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts for development and deployment, project execution, launch, and post-launch performance measurement and management.
  • Strong analytical skills and problem-solving skills, being able to translate business problems into a set of digital requirements and ability to consider alternative solutions.
  • Good communication, negotiation, and interpersonal skills, and ability to engage a wide range of stakeholders to agree on scope and requirements.
  • Able to work independently, handle and manage challenging tasks and deadlines.
  • Strong people manager, able to lead teams and develop others.
  • Proficiency in both English and Chinese.
  • Currently registered under SFC Type 1 Regulated Activity. Candidate does not have SFC Type 1 license, he or she will be required to pass HKSI Licensing Exam Papers 1, 7, and 8.
  • Understanding or experience of the HSBC Group, its culture, policies, and procedures, or similar global organisations would be a bonus.

HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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