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Test Center Operations Manager

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Pearson Full time
About the Role

We are seeking a highly skilled and organized individual to join our team as a Test Center Manager. In this role, you will be responsible for overseeing the day-to-day operations of our examination facilities.

Key Responsibilities:
  • Leadership and Management: Supervise and mentor a team of Test Administrators, ensuring they are equipped with the necessary skills and knowledge to deliver exceptional customer service.
  • Candidate Experience: Work closely with Regional Managers to ensure all candidates have a seamless and secure testing experience.
  • Safety and Security: Maintain strict adherence to Pearson VUE security protocols, ensuring the integrity and confidentiality of all exams.
  • Communication and Collaboration: Foster strong relationships with colleagues, vendors, and stakeholders to drive business growth and improve operational efficiency.
Essential Skills and Qualifications:
  • Leadership and Supervisory Experience: Proven track record in managing teams and individuals, scheduling, and cost control.
  • Communication and Interpersonal Skills: Strong verbal and written communication skills, with the ability to effectively communicate with diverse groups.
  • Customer Service: Excellent customer service skills, with a focus on delivering personalized support to candidates.
  • Technical Proficiency: Proficient in Microsoft Office and Windows applications, with the ability to learn new software systems quickly.
About Us

Pearson is a world-leading education company that helps people make progress in their lives through learning. Our purpose is simple: we aim to help everyone achieve their full potential, regardless of where they come from or what their background is.