Senior Restaurant Operations Manager

1 week ago


Central And Western District, Hong Kong SAR China Giorgio Armani Full time

Company Overview

We are a renowned global luxury fashion house, and our café in Hong Kong is seeking a highly motivated and experienced restaurant manager to lead our team. Our company values delivering exceptional customer experiences and creating a warm and inviting atmosphere for our guests.

Job Description

The successful candidate will be responsible for managing day-to-day restaurant operations efficiently, including front-of-house (FOH) and back-of-house (BOH) teams. Key responsibilities include leading and motivating the team to provide outstanding customer service, handling customer inquiries and feedback professionally, and ensuring all financial targets are met.

Responsibilities:

  • Lead and motivate the team to deliver exceptional customer experiences
  • Manage day-to-day restaurant operations, including FOH and BOH teams
  • Handle customer inquiries and feedback professionally
  • Ensure all financial targets are met
  • Maintain high standards of service and create a welcoming environment
  • Develop and implement staff training programs and monitor operational efficiencies
  • Stay updated with industry trends and implement best practices
  • Report daily to the Food and Beverage Manager on business performance and issues

Requirements:

  • Diploma or above in Food & Beverage Management, Hotel Management, or related discipline
  • Minimum of 2-4 years of experience in a managerial role within the restaurant industry (Fine dining restaurant), preferably with previous experience in Italian restaurants
  • Strong leadership and team management skills
  • Excellent customer service and communication skills
  • Solid understanding of restaurant operations, including FOH and BOH
  • Solid understanding of local market and culture
  • Financial acumen with the ability to manage budgets and analyze financial reports
  • Able to work under pressure and handle challenging situations
  • Fluent in oral and written English
  • Certificate in Hygiene Supervisor or related certification
  • Certification in wine and spirits (e.g. WSET) and/or additional knowledge of hosting wine dinners and menu composition is advantageous
  • Strong knowledge about Italian cuisine and tradition
  • Good computer skills (Microsoft Office)

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