Co-Working Operations Specialist
3 days ago
About The Work Project
Award-winning workspaces create beautifully crafted modern spaces, made flexible and modular to maximize efficiency.
Premium hospitality, conceived by hoteliers, catered to meet your team's needs.
- 5 Most Beautiful Co-Working Spaces in the World by Forbes.
- 20 Best Co-Working Spaces Across the Globe by Huffington Post.
- Top 5 Co-Working Spaces in Hong Kong by South China Morning Post.
This position is responsible for managing the daily operations of the operations team, ensuring excellent customer service, and maintaining high member satisfaction.
The successful candidate will be experienced in the flexible workspace and hospitality sector, passionate about providing exceptional customer service experience, and possess good interpersonal skills.
- Key Responsibilities:
- Be the first and last point of contact for any members and visitors as the ambassador of The Work Project.
- Oversee the management of the front desk, including move-in/move-out processes.
- Ensure that the team provides exceptional customer service and meets members' needs and requests.
- Monitor members' feedback and implement improvements to ensure high members' satisfaction.
- Collaborate with other departments to ensure smooth operations and member experiences.
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