Data Security Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bloombase Full time

Bloombase is at the forefront of innovation in data security and protection. We are dedicated to creating transformative solutions that safeguard sensitive data in data centers. As a technical support engineer, you will play a vital role in delivering exceptional service to our customers worldwide.

Our team develops cutting-edge technology that enables customers to lock down their crown-jewel data with powerful post-quantum cryptographic technologies. We are pushing the bounds of performance, driving distributed storage services innovation in scalability and high availability, and investing in user experience.

You will collaborate with colleagues on providing first-tier helpdesk technical support to our customers and partners worldwide over phone, email, and web. You will be required to work in a roster round the clock to deliver 24x7 technical support services.

  • Provide first-tier helpdesk technical support to our customers and partners worldwide over phone, email, and web
  • Roster work to support our round the clock 24/7 technical support service
  • Cowork with product development team for potential product bug fix(es) and enhancement(s)
  • The post holder must have the ability to work under pressure and within tight timescales and meet service level agreement(s)
  • May be required to cowork with pre-sales team for product demonstrations
  • May be required to cowork with product team for product testing and interoperability testing

We offer an excellent package, as well as a great place to work. We create a positive work environment that attracts and engages high-quality coworkers through a combination of excellent benefits, working conditions, and company culture.



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