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Customer Portfolio Management Assistant

1 month ago

Mong Kok, Yau Tsim Mong, Hong Kong SAR China Prudential plc Full time
Job Title: Assistant Manager, Customer Portfolio Management

At Prudential, we're committed to being partners for every life and protectors for every future. As an Assistant Manager, Customer Portfolio Management, you'll play a key role in helping us achieve this vision.

Job Summary

We're seeking a highly motivated and experienced professional to join our team as an Assistant Manager, Customer Portfolio Management. In this role, you'll be responsible for planning and implementing marketing activities and value-added services that align with our customer strategies to maximize customer lifetime value.

Key Responsibilities
  • Develop and implement marketing campaigns across customer lifecycles to uplift customer engagement and penetration.
  • Collaborate with strategic partners and internal stakeholders to design and deploy customer campaigns that create customer engagement opportunities and enrich propositions.
  • Be the focal point for marketing platforms of value-adding partnership offers to facilitate frontline with customer engagement opportunities.
  • Define metrics to track progress and success, and analyze data to enhance design and offer.
  • Stay abreast of latest trends and developments in customer engagement and benchmark with the market to identify actionable improvements.
Requirements
  • Degree holder with 5+ years of working experience in Marketing, preferably from a financial institution.
  • Team player with a self-motivated mindset, strong communication and interpersonal skills.
  • Well-rounded experience in partnership, marketing promotions, and segment management.
  • Excellent in content development and customer communications.
  • Experience in managing different stakeholders (internal and external).
  • Fluent in English and Chinese, written and spoken.

Prudential is an equal opportunity employer. We provide equality of opportunity and benefits for all who apply and work for our organisation, irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law.