Examination Facility Supervisor

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Pearson Full time
Job Description

We are looking for a highly motivated and organized individual to join our team as a Test Center Manager. In this role, you will be responsible for overseeing the day-to-day operations of our examination facilities.

Main Responsibilities:
  1. Lead and Develop Your Team: Manage and develop a team of Test Administrators, ensuring they have the necessary skills and knowledge to deliver high-quality services.
  2. Ensure Seamless Candidate Experience: Work closely with Regional Managers to guarantee that all candidates have a secure, efficient, and enjoyable testing experience.
  3. Maintain High Standards: Adhere to strict security protocols, ensuring the integrity and confidentiality of all exams.
  4. Foster Collaborative Relationships: Build strong working relationships with colleagues, vendors, and stakeholders to drive business success and enhance operational efficiency.
Requirements:
  • Supervisory Experience: Proven leadership skills, with a track record of managing teams and individuals.
  • Effective Communication: Strong verbal and written communication skills, with the ability to engage with diverse groups.
  • Customer Focus: Deliver exceptional customer service, ensuring candidate needs are met with understanding and respect.
  • Technical Abilities: Proficient in Microsoft Office and Windows applications, with the ability to adapt to new software systems.
About Us

Pearson is a global leader in education, dedicated to helping people achieve their full potential through learning. We strive to create a workplace that values diversity, equity, and inclusion, where everyone feels welcome and empowered to contribute.



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