Banking Customer Advocate

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

DBS Bank is a leading consumer banking group in Asia, dedicated to delivering exceptional customer experiences through our diverse range of financial solutions.

Our Commitment

We are committed to helping our customers achieve their financial goals by providing tailored banking solutions and services. As a key member of our team, you will play a critical role in delivering high-quality customer service and support.

Your Key Responsibilities

You will be responsible for performing teller duties, handling customer inquiries, and promoting banking products and services. Your primary focus will be on delivering exceptional customer service and support to meet our customers' evolving needs.

Main Accountabilities

  1. Process customer transactions efficiently and accurately.
  2. Provide responsive and personalized service to meet customers' needs.
  3. Identify opportunities to cross-sell banking products and services.

Key Requirements

  1. Degree holder with a minimum of 1 year of relevant experience in banking operations or customer service area.
  2. Strong knowledge of branch operations, banking products, and services.
  3. Excellent communication and interpersonal skills.
  4. Fluency in English and Chinese languages; Putonghua is an advantage.
  5. HKIB Certified Banker preferred.


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