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Lead Systems Analyst
2 months ago
Role Overview: As a vital member of the Support organization, your primary responsibility is to provide exceptional post-sales assistance and solutions to the Oracle customer base while advocating for their needs.
Key Responsibilities:
- Addressing post-sales non-technical inquiries from customers through various communication channels, including phone and electronic means.
- Handling technical questions related to the utilization and troubleshooting of our Electronic Support Services.
- Acting as a primary liaison for customers, facilitating strong relationships with the Support team.
- Offering guidance and support to internal Oracle personnel regarding diverse customer situations and escalated issues.
Career Level: IC4
Expectations: As a Principal Systems Analyst, you are anticipated to be a key member of the problem-solving team, possessing advanced skills in resolving highly complex and critical customer challenges.
Executing your responsibilities with a significant degree of autonomy, you will regularly report to management on customer status and technical matters, requiring minimal guidance.
Additionally, you will be sought after by both customers and Oracle employees for your expert technical advice.
