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Abercrombie & Fitch - Key Holder, Hysan Place

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Abercrombie and Fitch Stores Full time
About the Role

Abercrombie & Fitch Stores is seeking a highly motivated and experienced Key Holder to join our team. As a Key Holder, you will be responsible for driving business growth through leadership and ensuring a differentiated customer experience.

Key Responsibilities
  • Training and Development: Provide guidance and support to associates to enhance their skills and knowledge.
  • Customer Experience: Foster a positive and engaging customer experience by ensuring exceptional service and product knowledge.
  • Communication: Effectively communicate with associates, management, and customers to ensure seamless operations.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment and supervise sales floor activities to drive sales and customer engagement.
  • Asset Protection: Implement and maintain asset protection procedures to prevent loss and ensure a secure store environment.
  • Policies and Procedures Adherence: Ensure compliance with company policies and procedures to maintain a high level of operational efficiency.
Requirements
  • At Least One Year of Customer Service Experience: Proven experience in providing exceptional customer service in a retail environment.
  • Work Ethic: Demonstrate a strong work ethic and commitment to achieving sales and customer service goals.
  • Assertiveness: Possess assertiveness and confidence in leading a team and making decisions.
  • Applied Learning: Apply learning and development principles to enhance skills and knowledge.
  • Attention to Detail: Maintain attention to detail in all aspects of store operations.
  • Analytical Skills: Utilize analytical skills to drive business growth and improve store performance.
  • Adaptability / Flexibility: Demonstrate adaptability and flexibility in a fast-paced retail environment.
  • Multi-Tasking: Possess the ability to multitask and prioritize tasks effectively.
  • Stress Tolerance: Maintain a high level of stress tolerance in a dynamic retail environment.
What We Offer
  • Competitive Salary: $233k annually.
  • 13th Month Bonus: Receive a bonus payment in addition to your regular salary.
  • Monthly Sale Incentive Bonus Program: Participate in a bonus program that rewards sales performance.
  • Generous Paid Time Off: Enjoy a generous paid time off policy.
  • Paid Volunteer Day: Take a paid day off to volunteer in your community.
  • Merchandise Discount: Receive a discount on merchandise in all brands.
  • Medical and Dental Insurance: Enjoy comprehensive medical and dental insurance.
  • Leadership Training and Development: Participate in leadership training and development programs.
  • Opportunities for Career Advancement: Opportunities for career advancement within the company.