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Co-Working Community Manager

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China WeWork Greater China Full time

As a Community Associate at WeWork Greater China, you will play a critical role in shaping the member experience and driving business growth. Your primary responsibilities will include:

Hospitality and Membership Engagement

  • Lead by example and consistently deliver exceptional customer service to members and visitors.
  • Proactively identify and address member needs, ensuring a seamless and enjoyable experience.
  • Collaborate with cross-functional teams to resolve issues and implement solutions that drive member satisfaction.

Building Operations and Management

  • Develop and maintain a deep understanding of WeWork's operations and systems, ensuring seamless execution and continuous improvement.
  • Effectively communicate with landlords and property management teams to address concerns and drive collaborative solutions.
  • Manage building operation-related tickets and respond to member inquiries in a timely and professional manner.

WeWork Product Support

  • Promote WeWork's products and services to members, highlighting their benefits and value proposition.
  • Collaborate with sales teams to develop targeted marketing campaigns and promotional strategies that drive business growth.

To succeed in this role, you should possess:

  • Strong Communication Skills
    • Develop and maintain effective relationships with members, colleagues, and external partners.
    • Communicate clearly and concisely, both verbally and in writing.
  • Results-Driven Focus
    • Set ambitious goals and priorities, and continually seek opportunities to drive growth and improvement.
    • Proactively address challenges and seize new opportunities to advance the business and member experience.