Business Systems Specialist
4 days ago
At Hang Seng Bank, we are committed to delivering exceptional service to our customers. Our team of change agents is dedicated to designing and delivering customer-focused products and services. We are currently seeking a high-calibre professional to join our department as a Business Analyst.
Key Responsibilities:
- Provide consultancy services on project implementation, workflow design, and process re-engineering in various Wealth and Personal Banking business areas.
- Investigate operational issues, problems, and new opportunities, and provide initial options for solution design.
- Build end-to-end business models of products and services to assess and communicate different scenarios' impact on the business.
- Support the business owner in prioritising the product backlog by providing insights based on business knowledge and investigations.
- Assist the project team in defining clear criteria for acceptable final solutions to ensure new business and services meet business and user needs.
- Foster a high-engagement team to deliver quality outputs that exceed user expectations.
Requirements:
- University graduate in a related discipline or other relevant qualifications.
- Minimum of 5 years' relevant experience in project management and business analysis.
- Familiarity with business analytical tools such as data models, process flow construction, and customer journey mapping.
- Agile knowledge and Scrum Master experience are advantageous.
- Good communication and analytical skills, as well as proficiency in both spoken and written English and Chinese.
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