Loans Operations Team Lead

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China MUFG Full time

Transform Your Career with MUFG

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Mitsubishi UFJ Financial Group (MUFG) is a leading global financial institution committed to making a difference for every client, organization, and community we serve.

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We're seeking a highly skilled and experienced Vice President, Team Lead, Loans Operations to join our team. As a key member of our Loans Operations department, you will play a critical role in leading projects, representing the department, and ensuring seamless operations.

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  • Project Leadership and Representation: Lead projects and act as a representative for the Loans Operations department when the department is a relevant stakeholder.
  • Technical Expertise and Supervision: Serve as a technical expert, review complex transactions, supervise the team's development, and provide training as needed.
  • Communication and Performance Monitoring: Maintain close communication with Global Operation Services (GOS), monitor their performance and daily work to ensure accuracy and adherence to the SLA.
  • Operational Issue Resolution: Perform checks on complex operational issues escalated by less experienced team members.
  • Incident Investigation and Reporting: Investigate operational incidents, establish countermeasures, and prepare draft reports for the Head of Department.
  • Support for New Product Offerings: Assist the Head of Department in evaluating support levels for new MUFG product offerings by reviewing resourcing issues, internal policies, workarounds, and system capabilities.
  • Achievement of Department KPIs: Aid the Head of Department in achieving the department's KPIs as set by Branch Management.
  • Policy Development and Alignment: Assist in developing and updating policies to ensure they align with relevant regulations.

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