Corporate Learning and Development Professional

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Payoneer Inc. Full time

Company Overview

Payoneer Inc. is the world's go-to partner for digital commerce, enabling businesses to access the global economy with ease.

Job Description

We are seeking a skilled Training Specialist to provide onboarding and upskill training for our Customer Journey team members. The ideal candidate will have an analytical mindset, strong sense of responsibility, and excellent communication skills in English.

Responsibilities

  • Provide tailored training plans for individual staff members, focusing on areas such as product knowledge, customer service, communication, teamwork, and problem-solving.
  • Assess the effectiveness of training initiatives and adjust as needed to ensure maximum impact.
  • Lead and mentor the local OJT team, providing feedback and instructions for continuous improvement.
  • Maintain training metrics and reports, presenting them to the management team.

Requirements

  • Minimum 3 years experience in training.
  • Detail-oriented and customer-centric.
  • Organized and methodical, able to thrive in an independent setup.
  • Excellent communication and presentation skills in English.
  • A strong sense of accountability and analytical mindset.

Benefits

  • Opportunity to work with a global community and serve small- and medium-sized business customers and partners.
  • Chance to leverage the latest learning technology and market best practices.
  • Financial Services / Fintech industry exposure is a great advantage.

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