Insurance Transformation Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Nicoll Curtin - Singapore Full time

At Nicoll Curtin - Singapore, we are seeking a talented Insurance Transformation Specialist to join our dynamic team. This pivotal role involves collaborating with stakeholders across various insurance departments to develop a comprehensive insurance reference architecture and service catalogue.

Key Responsibilities:

  • Collaboration and Stakeholder Engagement: Engage closely with business stakeholders to gather insights and develop an insurance service catalogue, documenting the AS-IS insurance process architecture, process models, and controls.
  • Documentation Excellence: Create clear, concise documents detailing process steps and requirements, such as user stories, Business Requirements Documents (BRDs), or functional specifications for core insurance processes, including New Business & Policy Setup, Policy Owned Services, Claims, and Billing & Collection.
  • Standards Familiarity: Leverage your knowledge of insurance standards, such as ACCORD or IBM Insurance Reference Architecture, to inform your work.
  • Maintaining Comprehensive Documentation: Prepare and maintain all necessary documentation, including business requirements, functional specifications, user stories, and data dictionaries.
  • Identifying Opportunities for Improvement: Analyze existing processes to identify gaps, pain points, and areas for enhancement, driving efficiency in insurance operations.
  • Project Updates and Communication: Provide regular project status updates, clearly communicate requirements, and manage stakeholder expectations effectively.

Knowledge and Experience:

  • Insurance Process Expertise: Solid experience in insurance process engineering and transformation projects.


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