Performance and Operational Efficiency Leader
3 days ago
We are seeking a seasoned Retail Operations and Performance Management professional to join our team at Projob21 Ltd.
About the Role- Drive business growth and operational excellence in high-end luxury fashion stores in Hong Kong
- Develop and implement innovative coaching programs for retail teams to deliver exceptional client satisfaction, business results, and operational efficiency
- Anticipate and address operational challenges to maintain competitiveness
- Support various retail projects from clienteling strategies, process control, and store openings/closings
- Lead a team of sales professionals to achieve sales and profit targets
- Develop and execute sales and pricing strategies to drive business growth and profitability
- Collaborate with cross-functional teams to launch marketing programs and optimize revenue
- Maintain effective relationships with key stakeholders, including customers, suppliers, and internal partners
- Stay up-to-date with industry trends and best practices to inform decision-making
- Degree holder with over 10 years' experience in store operations and management
- Solid track record in Luxury retail
- Agile, open to new ideas; persuasive and data-driven; people-oriented to build meaningful relationships
- Manage commercial activities in Hong Kong and Macau key account channels
- Develop tactical and strategic sales and pricing strategies to meet business & market share growth targets
- Collaborate with Trade Marketing, Brand Teams, Finance, Supply Chain, and other relevant parties to negotiate trading terms & launch programs
- Lead and develop a strong sales team to achieve sales and profit targets
- Monitor sales team performance by optimizing call routes, setting sales targets, tracking performance, and providing on-the-job coaching
- Work closely with marketing to effectively implement marketing programs and maximize revenue
- Plan and drive commercial activities for a portfolio of Personal Care products in HK & Macau Key Account channel
- Formulate and develop short to long-term channel sales strategies and objectives including business & market share growth targets
- Handle customer enquiries efficiently
- Flexible working hours available
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