Performance and Operational Efficiency Leader

3 days ago


Hong Kong Island, Hong Kong SAR China Projob21 Ltd. Full time
Retail Operations and Performance Management Position

We are seeking a seasoned Retail Operations and Performance Management professional to join our team at Projob21 Ltd.

About the Role
  • Drive business growth and operational excellence in high-end luxury fashion stores in Hong Kong
  • Develop and implement innovative coaching programs for retail teams to deliver exceptional client satisfaction, business results, and operational efficiency
  • Anticipate and address operational challenges to maintain competitiveness
  • Support various retail projects from clienteling strategies, process control, and store openings/closings
Responsibilities
  • Lead a team of sales professionals to achieve sales and profit targets
  • Develop and execute sales and pricing strategies to drive business growth and profitability
  • Collaborate with cross-functional teams to launch marketing programs and optimize revenue
  • Maintain effective relationships with key stakeholders, including customers, suppliers, and internal partners
  • Stay up-to-date with industry trends and best practices to inform decision-making
Requirements and Qualifications
  • Degree holder with over 10 years' experience in store operations and management
  • Solid track record in Luxury retail
  • Agile, open to new ideas; persuasive and data-driven; people-oriented to build meaningful relationships
  • Manage commercial activities in Hong Kong and Macau key account channels
  • Develop tactical and strategic sales and pricing strategies to meet business & market share growth targets
  • Collaborate with Trade Marketing, Brand Teams, Finance, Supply Chain, and other relevant parties to negotiate trading terms & launch programs
  • Lead and develop a strong sales team to achieve sales and profit targets
  • Monitor sales team performance by optimizing call routes, setting sales targets, tracking performance, and providing on-the-job coaching
  • Work closely with marketing to effectively implement marketing programs and maximize revenue
  • Plan and drive commercial activities for a portfolio of Personal Care products in HK & Macau Key Account channel
  • Formulate and develop short to long-term channel sales strategies and objectives including business & market share growth targets
  • Handle customer enquiries efficiently
  • Flexible working hours available


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