24x7 L1 Cloud Engineer

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China SoftwareONE Full time
Join Our Team as a System Support Engineer

The System Support Engineer is a critical role in our SoftwareONE team, responsible for delivering exceptional customer care and support services. As a Level 1 resource, you will be the first point of contact for our Service Support Team, handling incidents, prioritizing service requests, and providing regular ticket updates.

We are looking for an experienced engineer with a strong background in cloud computing, preferably with experience in Microsoft Azure and/or AWS Services. Your expertise should include supporting Active Directory, Group policy, Exchange Service, and Microsoft 365 Services, as well as experience with backup and restore, and disaster recovery.

In this role, you will work closely with our team to provide technical support, troubleshoot issues, and resolve problems efficiently. Your ability to communicate effectively, both verbally and written, is essential in providing excellent customer service.

To succeed in this position, you should possess strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment. Experience with scripting languages, such as PowerShell or Python, would be advantageous. We also encourage candidates with certifications in cloud computing, such as Azure Fundamentals or AWS Cloud Practitioner.

We offer a competitive salary of approximately $55,000-$65,000 per annum, depending on your experience and qualifications. Additionally, we provide opportunities for growth and development, including training and professional certification programs. Our team is committed to creating a positive and inclusive work environment where everyone feels valued and supported.

Schedule: 9 hours per shift, 7 days a week
Required Skills and Qualifications:
- 2-3 years of experience as a support engineer
- Fluently speaking Cantonese; good speaking English, and preferably Mandarin
- Good writing skill of English and Chinese
- Good communication skill
- Experience/Knowledge on supporting Microsoft Azure and/or AWS Services
- Experience on supporting Active Directory, Group policy, Exchange Service and Microsoft 365 Services, preferable Microsoft Defender, Purview or Microsoft security environments
- Azure or AWS: Compute, Storage, Networking, Security groups
- Operation experience on backup and restore, and preferable disaster recovery
Benefits:
- Competitive salary range $55,000-$65,000 per annum
- Opportunities for growth and development, including training and professional certification programs
- Positive and inclusive work environment
Apart from the above requirements, we welcome applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, please email us with your country location, and we will make every effort to accommodate you. At SoftwareONE, we are committed to providing equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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