Senior Corporate Banking Team Lead
2 days ago
DBS Bank (Hong Kong) Limited is seeking a Senior Corporate Banking Team Lead to join our team. The successful candidate will be responsible for managing portfolios of assigned new account applications, achieving new client acquisition targets, and providing exceptional customer service.
About Us
Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans, and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development, and rigorous credit standards.
Your Responsibilities
To provide end-to-end onboarding for new corporate customers, manage portfolios of assigned new account applications, achieve new client acquisition targets with reasonable turnaround times, and assist the Team Head on approval of account opening.
- Receive account opening leads from different referral sources, including IBG 3 & 4 and via online submission.
- Supervise KYC Officers to contact prospect corporate customers to conduct Know Your Customer (KYC) and arrange account opening.
- Understand business activity and obtain business proof to ascertain if the activity is legitimate and consistent as declared by the prospect corporate customer.
- Obtain documents to identify and verify the corporate customer and its connected parties according to the Bank's Customer Due Diligence Standards.
- Proceed with enhanced customer due diligence as and when required, e.g., establish or collaborate Source of Wealth (SOW), understand rationale of complex structure, prepare evaluation forms for specific client types.
- Identify and escalate cases with potential red flags on possible fraudulent applications.
- Approve cases submitted by KYC officers or endorse recommendations for approval by the Team Head.
- Follow up with customers on outstanding documents in a proactive manner to minimize turnaround time.
- Manage KYC officer portfolios to achieve new account application targets on a week-to-week basis to enable business for new customer acquisition.
- Supervise and own the progress and quality of KYC and account opening of KYC officers, providing guidance and instruction to complete new account applications in a timely manner.
- Motivate and drive teams to effectively maintain account quality.
- Conduct knowledge sharing and coaching to new members and the team as and when necessary.
- Liaise and work with internal departments/RMs/CSO to facilitate smooth delivery of customer service and accomplish assigned tasks.
- Ensure all administrative and operations works are completed on a timely manner.
- Ensure compliance of mandatory banking processes.
- Participate in the rollout of business initiatives and transformation projects.
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