Business Operations Analyst

4 weeks ago


Mong Kok, Yau Tsim Mong, Hong Kong SAR China Transunion Full time
Job Summary

We are seeking a highly skilled Business Operations Analyst to join our team at TransUnion. As a key member of our Member Engagement and Support team, you will be responsible for providing backend support with regards to member engagement, assisting the team with handling and addressing member enquiries, performing system record checking, and various tasks as assigned.

Key Responsibilities
  • Provide internal project support, including project/system implementation, workflow design, and process re-engineering in various internal operations areas
  • Manage project documentations and data for audit purposes
  • Participate in User Acceptance Testing and document test results for sign-off purposes
  • Act as a first-line support for member enquiries and ensure responsive problem-solving
  • Support the Operations team on daily jobs/orders
  • Perform general ledger and system record checking/reconciliation
  • Proactively learn and grasp latest job knowledge to facilitate daily operation needs
Requirements
  • University graduate in related disciplines or other relevant qualifications
  • 3 years of experience in the banking/finance industry is preferable
  • Good operation risk awareness
  • Good interpersonal and communication skills
  • A team player, enthusiastic, creative, confident, and strong sense of subject matter owner
  • Excellent MS Word and Excel processing skills
  • Proficiency in Salesforce/Credit Data Smart (CDS) is an absolute advantage
  • Experience as a project leader in small-to-medium scale projects is an advantage
  • Fluency in written and spoken Chinese and English
What We Offer

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or any other characteristic protected by law.

This is a hybrid position, and you will be required to perform job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.


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