Senior Financial Services Officer

17 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

At Bank of China (Hong Kong) Limited, we are seeking a highly skilled Senior Financial Services Officer to join our team.

As a key member of our organization, you will be responsible for delivering quality financial services to our customers. This includes conducting outbound calls to introduce personal loan products at our Contact Centre, handling online applications from prospective customers, and assisting with credit assessments.

You will also be responsible for grasping opportunities to cross-sell appropriately, identifying existing and prospective customers' financial needs to achieve business targets, addressing customer feedback and complaints professionally, and supporting your superiors in implementing unit development guidelines and policies.

To succeed in this role, you will require:

  • A degree or above, preferably in a relevant field
  • At least 2 years of relevant working experience in retail banking services or personal loan products, with sales experience being a definite advantage
  • Self-initiative, customer-focused, independent, positive attitude, and the ability to work under pressure
  • Excellent interpersonal and communication skills, with a good command of English and Chinese in both verbal and written, including Putonghua
  • Proficiency in PC applications, such as MS Office and Chinese inputs
  • The ability to work on-shift duty as needed


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