Network Operations Leader
23 hours ago
Company Overview:
Hong Kong Exchanges and Clearing Limited (HKEX) is a global leader in financial markets. Our mission is to provide a fair, efficient, and transparent marketplace for the trading of securities, derivatives, and other financial products.
We are committed to driving innovation and excellence in our operations, and we are seeking an experienced Network Operations Leader to join our team.
Job Description:
- Leadership Role: As a Network Operations Leader, you will be responsible for leading a team of network operations professionals to ensure the smooth operation of our IT infrastructure.
- Team Management: You will supervise a team of around 10 people, collaborating to deliver high-quality operational objectives.
- Process Improvement: A leader in driving improvements and perfection in operational efficiency via process reviews and automations.
Key Responsibilities:
- Supervise a team of support engineers to accomplish network operations tasks and foster systems stability through the implementation of operational controls.
- Manage operations KPI and lead continuous improvement in quality, productivity, and team performance.
- Lead the digitization of IT operations by adopting automation, system tools, and new digital workflow processes.
- Oversee the quality and completeness of operational and security processes through KPI, metrics monitoring, and regular testing of controls.
- Lead incident management process and command firefighting during technical issues or outages of critical network infrastructure.
- Manage vendor relationships and prevalent third-party risk management methodology.
- Develop and enforce network policies and standards while ensuring adherence to industry regulations and best practices.
- Liaise, coordinate, and collaborate with various internal and external parties.
Requirements:
- Degree in Computer Science, Information Systems, Telecommunications, Engineering, or related disciplines
- At least 7 years of experience in implementing and supporting mission-critical IT infrastructure
- Hands-on experience in building and trouble-shooting large-scale IP network infrastructure
- Experience in managing teams in IT infrastructure development and production support functions
- Knowledge in security and networking products such as Firewall, Routers, Switches, Load-balancers, etc.
- Familiarity with ServiceNow, Ansible, SolarWinds, Firemon, JIRA, and Confluence
- Strong communication, collaboration, problem-solving, and decision-making skills
- Able to manage multiple projects with different priorities and deadlines in a fast-paced environment
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