Senior Network Operations Manager
6 days ago
We're home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.
HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."
Job Summary:
An experienced network operations in-charge responsible for the day-to-day business-as-usual (BAU) network operations. A team leader supervising a team of around 10 people collaborating for delivering high quality and high productivity of operational objectives. A leader in driving improvements and perfection in operational efficiency via process reviews and automations.
Job Duties:
Responsibilities:
- As a team lead, supervising a team of support engineers to accomplish network operations tasks and foster systems stability through the implementation of operational controls.
- To manage operations KPI and lead continuous improvement in quality, productivity, and team performance.
- To lead the digitization of IT operations by adopting automation, system tools and new digital workflow processes via e.g. ServiceNow, SolarWinds, Terraform and Ansible Tower, etc.
- To oversee the quality and completeness of operational and security processes through KPI, metrics monitoring and regular testing of controls.
- To lead incident management process and command firefighting during technical issues, outages of critical network infrastructure.
- To manage operations budget and manage vendor with prevalent third-party risk management methodology.
- To develop and enforce network policies and standards while ensuring adherence to industry regulations and best practices.
- To liaise, co-ordinate and collaborate with various internal and external parties, e.g. Application developers, other IT managers, vendors, business units, projects, operation reviews and other business initiatives.
- Degree in Computer Science, Information Systems, Telecommunications, Engineering, or related disciplines
- At least 7-year experience in implementation and support of mission critical IT infrastructure
- Hand-on experience in building and trouble-shooting large scale IP network infrastructure
- Experience in managing teams in IT infrastructure development and production support functions.
- Knowledge in security and networking products such as Firewall, Routers, Switches, Load-balancers, etc.
- Familiar with ServiceNow Ansible, SolarWinds, Firemon, JIRA and Confluence
- Strong communication, collaboration problem-solving and decision-making skills are necessary.
- Manage multiple projects with different priorities and deadlines in a fast-paced environment while adapting to changing technologies and challenges.
Location:
HKEX - TKO
Shift:
Standard - 40 Hours (Hong Kong SAR)
Scheduled Weekly Hours:
40
Worker Type:
Permanent
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