IT Infrastructure Technical Lead
3 days ago
Hong Kong Genome Institute seeks an IT Support Engineer to join its team.
The successful candidate will be responsible for providing technical support to internal users, troubleshooting hardware and software issues, and maintaining IT equipment and networks.
Key Responsibilities:
- Provide technical assistance to internal users via phone, email, or in-person
- Troubleshoot and resolve hardware, software, and network-related issues
- Support Windows desktops, Microsoft Office, business applications, and peripheral devices
- Manage user accounts, permissions, and access controls
- Maintain IT equipment, servers, and basic network connectivity
- Assist with server troubleshooting and Active Directory administration
- Track and update support requests in the service desk system
- Manage hardware and software inventories
Requirements:
To be successful in this role, you should have a strong understanding of IT concepts, excellent problem-solving skills, and the ability to work well under pressure. You should also possess a diploma or above in Computer Science, Information Technology, or a related field, and at least 2 years of experience in IT support.
Benefits:
Our company offers a competitive salary package, opportunities for career growth and development, and a dynamic working environment.
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