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Operation Specialist

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China HK001 Marsh (Hong Kong) Limited Full time

About HK001 Marsh (Hong Kong) Limited

HK001 Marsh (Hong Kong) Limited is a leading insurance broker seeking a highly skilled Operation Specialist to join our team in Hong Kong.

Key Responsibilities

  • Provide back-end support to business stakeholders on back-end broking functions, ensuring seamless execution of operations.
  • Prepare and manage documents related to client onboarding, including quotations, slips, and policy checks, ensuring accuracy and compliance with company standards.
  • Contribute to the achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Turnaround Time (TAT), and business objectives, driving operational excellence.
  • Coach and motivate team members to reach team goals, fostering a collaborative and high-performing team environment.
  • Manage and prioritize multiple tasks for the team, ensuring efficient workflow and effective task management.
  • Handle general and ad-hoc tasks assigned by the manager, demonstrating flexibility and adaptability.
  • Conduct training for new staff on broking systems, task procedures, and compliance requirements, ensuring knowledge transfer and skill development.
  • Perform quality checks on Business as Usual (BAU) tasks, maintaining high standards of quality and accuracy.

Requirements

  • 3 years' experience in insurance or broking operational roles, with a strong understanding of back-end broking functions.
  • IIQE paper 1 and 2 qualifications, or equivalent experience.
  • Excellent communication skills in both verbal and written English and Chinese, with the ability to work effectively with team members and stakeholders.
  • Good interpersonal skills, problem-solving skills, and attention to detail, with a focus on delivering high-quality results.
  • Ability to work in a fast-paced environment, with a strong sense of self-motivation and adaptability.
  • Proficiency in software applications such as Excel, Word, and PowerPoint.

What We Offer

  • A dynamic and inclusive work environment that fosters growth and development.
  • A team of experienced colleagues with diverse backgrounds and strengths, working together to achieve excellence.
  • Opportunities for professional growth and development, with a focus on skill development and knowledge transfer.