Network Infrastructure Specialist

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China NTT Full time
About the Role

We are seeking a highly skilled Network Infrastructure Engineer to join our team at NTT DATA. As a key member of our infrastructure team, you will be responsible for designing, implementing, and supporting large-scale mission-critical IP networks and Internet infrastructures.

Key Responsibilities
  • Maintain the support process and ensure that requests for support are handled according to established procedures.
  • Use service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports, working with users, other staff, and suppliers as needed.
  • Identify and resolve problems following agreed procedures.
  • Carry out agreed maintenance tasks.
  • Ensure the usage of knowledge articles in incident diagnosis and resolution, and assist with updating as required.
  • Perform defined tasks to monitor service delivery against service level agreements and maintain records of relevant information.
  • Analyze service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiate or report these actions.
  • Prioritize and diagnose incidents according to agreed procedures.
  • Investigate causes of incidents and seek resolution.
  • Escalate unresolved incidents and follow up until the incident is resolved.
  • Provide service recovery following the resolution of incidents.
  • Document and close resolved incidents according to agreed procedures.
  • Maintain secure, accurate, complete, and current configuration on configuration items (CIs).
  • Apply tools, techniques, and processes to track, log, and correct information related to CIs, ensuring the protection of assets and components from unauthorized change, diversion, and inappropriate use.
  • Remotely investigate and identify the root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
  • Maintain knowledge of specific specialisms and provide detailed advice regarding their application.
  • Ensure efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
  • Provide continuous feedback to clients and affected parties and update all systems, portals, and ticketing tools as prescribed by NTT standard operating procedures.
  • Identify problems and errors prior to or when they occur.
  • Log all such incidents in a timely manner with the required level of detail and all necessary information.
  • Cooperate with all stakeholders, including client IT environments, vendors, carriers, and NTT colleagues, to expedite diagnosis of errors and problems and to identify a resolution.
Requirements
  • Degree in Computer Science/Telecommunications or related disciplines.
  • Minimum 5 years of relevant experience in design, implementation, and support of large-scale mission-critical IP networks and Internet infrastructures.
  • Holder of CCNP/CCIE or equivalent certification.
  • Experience in security, networking, and emerging technologies, including Firewall, Routers, Switches, VPN, SDN, SD-WAN, Cloud computing, and overlay network technology.
  • Hands-on experience in trouble-shooting complex IP networks.
  • Experience in programming, such as Python, and other languages for network automation.
  • Familiar with Ansible, Solarwinds, JIRA.
  • Strong communication and interpersonal skills, independent, proactive.
About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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