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Testing Center Manager

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Pearson Full time
About the Role

As a Testing Center Manager at Pearson, you will play a pivotal role in ensuring the smooth operation of our examination facilities. You will be responsible for overseeing the day-to-day activities, managing staff, and maintaining high standards of customer service.

Key Responsibilities
  • Leadership and Team Management: Lead a team of Test Centre staff, providing guidance and support to ensure their success. Foster a positive work environment that promotes employee relations, training, and development.
  • Operational Oversight: Oversee the overall operation of the Test Centres, coordinating activities, and instructing staff as necessary. Ensure that all testing processes are executed efficiently and effectively.
  • Customer Service: Provide exceptional customer service to all stakeholders, including candidates, staff, and external partners. Ensure that candidate needs are met with understanding and respect.
  • Security and Compliance: Maintain strict adherence to Pearson VUE security protocols, ensuring the integrity and security of exams. Confidently manage confidentiality and proprietary information.
Requirements
  • Experience and Qualifications: A proven track record in team management, customer-facing roles, and administration. Excellent communication skills, both written and verbal.
  • Essential Skills: Strong organizational skills, ability to work under pressure, attention to detail, and effective time management.
  • Pearson VUE Certification: Ability to pass the Pearson VUE certification for Testing Administrator and achieve annual re-certification.