Case Lead KYC Onboarding Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China SGS Société Générale de Surveillance SA Full time
Job Description

The Client Lifecycle Intelligence and Digital department is responsible for managing client relationships across Global Banking and Investor Solutions activities. As a key member of this team, the Case Lead KYC Onboarding Specialist plays a critical role in ensuring seamless client onboarding experiences.

Responsibilities
  • Prioritize requests and lead prioritization meetings with business line representatives to ensure timely completion of tasks.
  • Communicate SG's KYC requirements to clients, providing clear explanations for requested documents and offering additional context when necessary.
  • Ensure the accuracy and relevance of client description and categorization attributes in SGCIB and SG Group databases.
  • Manage KYC files and client records within information systems, guaranteeing proper management and accessibility.
  • Utilize strong communication skills to onboard new clients, maintaining quality standards while meeting productivity targets.
Key Accountabilities
  • Collect documentation from clients, providing guidance and support as needed.
  • Arrange regular meetings with key clients for follow-ups and updates.
  • Manage business priorities while maintaining transparency and visibility.
  • Lead performance meetings with internal stakeholders and business partners.
  • Produce dashboards to inform stakeholders about onboarding status and generate reports for pipeline management and KPI monitoring.


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