Cloud Systems Administrator

5 days ago


Hong Kong Island, Hong Kong SAR China Links International Full time

Overview:

Links International is seeking a highly skilled and experienced Cloud Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to clients.

Key Responsibilities:

  • Provide Tier 2 support to clients through phone calls, live chat, and the ticketing system.
  • Record and update the status of requests in the ticketing system.
  • Offer guidance and consultation to Tier 1 support staff.
  • Escalate unresolved issues or requests to the appropriate helpdesk for Tier 3 support.

Qualifications:

  • Higher Diploma or above in IT or a related field.
  • A minimum of 4-7 years of relevant experience in technical support and administration for all Windows platforms.
  • Proficiency in Microsoft 365, SQL Server, Azure, Active Directory, Linux, Windows Server, and Exchange Server.
  • Understanding of networking concepts such as TCP/IP, LAN/WAN, DHCP, DNS, and experience with routing, switching, and firewalls.
  • Familiarity with virtualization software like VMware, as well as Azure, AWS, SQL Server, data storage, HA clusters, Microsoft Remote Desktop Services, and cloud-based architectures.
  • Certifications such as MCSE, ITIL, or equivalent are a plus.


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