Senior Systems Administrator

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

About the Role:

We are seeking an exceptional Senior Systems Administrator to join our team. As a key member of our IT department, you will be responsible for ensuring the maximum uptime of our multiple production systems.

Key Responsibilities:

  • Ensure Maximum Uptime: Proactively monitor and maintain our production systems to prevent downtime and ensure seamless operations.
  • Provide Application Support: Offer timely and effective support to our users for trading, data processing, and IT operations.
  • Manage Incidents: Own and follow up on incidents and requests raised to the team, ensuring timely resolution and minimal impact on business operations.
  • Critical System Alerts: Monitor critical system alerts, perform initial diagnosis, and escalate issues to the right teams for prompt resolution.
  • Major Incident Management: Assume the role of major incident manager upon major incidents, coordinating efforts, seeking updates from fellow tech teammates, and providing timely updates to all stakeholders.
  • System Administration: Perform system operation and administration tasks, including checking and monitoring multiple systems' performance on a daily basis.
  • Vendor Collaboration: Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement/bug fix requirements to multiple engineering teams.
  • Compliance: Work to comply with SLA and OLA, ensuring our services meet the required standards.
  • Knowledge Management: Document knowledge articles and manage the team's knowledge base, sharing and promoting overall knowledge level.

Requirements:

  • Strong Self-Discipline: Demonstrate a strong sense of self-discipline, responsibility, and integrity in your work.
  • Fintech Background: Possess a minimum 3-5 years of experience in application support with a fintech background.
  • Team Player: Be a strong team player, able to proactively manage your work and the team's work with little supervision.
  • Linux and Cloud Experience: Have experience working with Linux environment and cloud computing.
  • Basic Linux Commands: Knowledge in basic linux commands.
  • Scripting Languages: Experience in any code/scripting languages.
  • SQL Database Queries: Proficient in SQL database queries and relational database concepts.
  • Log Traversal Tools: Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line.
  • ITIL Framework: Good knowledge of the ITIL V3/4 framework.


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