Network System Administrator

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Kinetix Systems Limited Full time
About the Role
As a System Engineer at Kinetix Systems Limited, you will play a critical role in providing technical support to end-users, diagnosing and troubleshooting IT problems, and assisting in training users on new software applications and systems. This is an excellent opportunity to work in a friendly and challenging environment and take your career to the next level.

Key Responsibilities
- Provide first-level technical support to end-users for hardware, software, network, and cloud-related issues
- Diagnose and troubleshoot IT problems, including desktop applications, operating systems, and network connectivity issues
- Log, track, and resolve support requests in the ticketing system
- Assist in training users on new software applications and systems
- Maintain accurate documentation of issues, resolutions, and user guides to improve support processes

Requirements
- Higher Diploma or above in Computer Science, Information System or related disciplines
- 1-2 years of relevant working experience in a technical support or helpdesk role
- CompTIA A+, Microsoft certifications, or similar qualifications are a plus
- Strong troubleshooting experience in IT hardware, software, and operating systems
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