Service Delivery Manager
7 days ago
Tata Consultancy Services is seeking an experienced Network and Desktop Support Expert to join our team in Hong Kong.
This role requires someone who can manage and maintain our IT infrastructure, including network components, access control systems, and CCTV systems.
The ideal candidate will have in-depth knowledge of device and application control, including process elevation for trader apps, and experience in troubleshooting, analysis, and 2nd level support for custom trader apps.
You will be responsible for providing comprehensive desktop support to all users, ensuring endpoints are built per custom standards and compliance checked.
Additionally, you will collaborate with brokers and EMS vendors to resolve incidents and fulfill requirements, provide Service Management support for UK Start of Day (SOD) operations, and serve as a point of contact for portfolio managers in Singapore.
As part of our team, you will assist with managing IT vendors for the Hong Kong office, focusing on cost management and contract renewals.
We are looking for someone who is highly organized, detail-oriented, and able to work effectively in a fast-paced environment.
The successful candidate will have excellent problem-solving skills, strong communication skills, and experience in vendor management and contract negotiations.
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