Service Delivery Manager

7 days ago


Central And Western District, Hong Kong SAR China Tata Consultancy Services Full time
Job Summary

Tata Consultancy Services is seeking an experienced Network and Desktop Support Expert to join our team in Hong Kong.

This role requires someone who can manage and maintain our IT infrastructure, including network components, access control systems, and CCTV systems.

The ideal candidate will have in-depth knowledge of device and application control, including process elevation for trader apps, and experience in troubleshooting, analysis, and 2nd level support for custom trader apps.

You will be responsible for providing comprehensive desktop support to all users, ensuring endpoints are built per custom standards and compliance checked.

Additionally, you will collaborate with brokers and EMS vendors to resolve incidents and fulfill requirements, provide Service Management support for UK Start of Day (SOD) operations, and serve as a point of contact for portfolio managers in Singapore.

As part of our team, you will assist with managing IT vendors for the Hong Kong office, focusing on cost management and contract renewals.

We are looking for someone who is highly organized, detail-oriented, and able to work effectively in a fast-paced environment.

The successful candidate will have excellent problem-solving skills, strong communication skills, and experience in vendor management and contract negotiations.



  • Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Leading telecom carrier and IT solutions companyJob DescriptionMaintaining strong customer relationships and improving our services to maintain customer satisfaction.Perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory.Managing...


  • Central And Western District, Hong Kong SAR China Bank Of China Full time

    Financial Services RoleThe Financial Service Delivery Manager is responsible for leading the delivery of financial services and cash management solutions to corporate clients.Key ResponsibilitiesLead cross-functional teams to deliver high-quality financial services.Develop and implement strategies to enhance cash management services and outcomes.Build and...


  • Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Description:  We are seeking a highly skilled professional to maintain strong customer relationships and improve our services as Classy Wheeler Limited. This is a customer service and team leadership role where you will oversee service delivery within the business context and assess customer feedback to establish, improve, and refine services.  Key...


  • Central And Western District, Hong Kong SAR China Automated Systems (H.K.) Limited Full time

    Job Description:Responsibilities:2 years or above in a Service Delivery Manager (SDM) role focused on Deskside / infrastructure.Monitor and manage the account of IT service.Manage and be responsible for network or infrastructure.4 years of experience in project management.5+ years of experience in managing IT infrastructure.Data Center and Storage Area...


  • Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    **Key Responsibilities:**Maintain a high level of expertise in application maintenance using ASP.NET, C#, IIS & SQL Database, ensuring timely resolution of technical issues and continuous improvement of processes.Provide hands-on support for the application cluster/portfolio, collaborating with the Support Management Organization (SMO) to ensure effective...


  • Central And Western District, Hong Kong SAR China Endeavour Search Full time

    Job RoleAn Enterprise IT Service Delivery Expert is required to oversee the delivery of IT services and manage the execution of IT projects.Main Responsibilities:Develop and implement strategies for the effective use and enhancement of business applications.Create architecture designs to guide IT's development and investment.Oversee application projects,...


  • Central And Western District, Hong Kong SAR China Oliver James Full time

    Technology Delivery Manager - AWSWe're seeking a Technology Delivery Manager to join our team at Oliver James. As an AWS Delivery Manager, you'll lead the AWS cloud migration project, coordinating with various teams to ensure successful implementation. Your expertise in AWS services and architecture will help us design and implement efficient cloud-based...


  • Central And Western District, Hong Kong SAR China Peoplebank Full time

    About the RoleThis position is perfect for an individual who enjoys working with technology and has excellent problem-solving skills. As a IT Service Delivery Expert, you will play a vital role in ensuring the smooth operation of our technology systems.Duties and Responsibilities:Deliver Exceptional Customer Service: Respond to user queries, provide...


  • Central And Western District, Hong Kong SAR China HSBC Full time

    In this role, you will be responsible for leading a team to consistently deliver excellent service for internal and external clients within their remit. Key responsibilities include:Key Areas of FocusManaging servicing requests for HSBC customers with professionalism and care.Providing transaction guidance and ensuring all work is processed according to...


  • Central And Western District, Hong Kong SAR China HSBC Full time

    About the Job:We are looking for a highly skilled professional to join our team as a Customer Service Manager III. This role is responsible for ensuring smooth branch operation and achieving satisfactory audit ratings by meeting all internal and external requirements of control and service standard.Your Key Responsibilities Will Include:Supervising the...

  • Aws delivery manager

    3 weeks ago


    Central And Western District, Hong Kong SAR China Oliver James Full time

    AWS Delivery Manager - Insurance (~90k) (JOB-022025-269763) Hong Kong Salary: HKD70000 - HKD90000 per month + with medical and wfh Our client, a prestigious leader in the Insurance Sector, seeks a dedicated and experienced AWS Delivery Manager to oversee pivotal software development initiatives within their IT department. This position offers a unique...


  • Central And Western District, Hong Kong SAR China Qube Research & Technologies Limited Full time

    About Qube Research & Technologies">We are a global quantitative and systematic investment manager operating in all liquid asset classes worldwide.">Our Team">We are a technology-driven group implementing a scientific approach to investing, combining data, research, technology, and trading expertise.">Job Requirements">Design, build, and support cloud-based...


  • Central And Western District, Hong Kong SAR China Covestic Inc Full time

    About Covestic-IncWe are seeking an IT Service Delivery Professional to join our team. The successful candidate will provide technical support and assistance to internal clients, ensuring their IT needs are met promptly and efficiently.Key Responsibilities:Act as the primary contact for all internal IT support requests, triaging and escalating tickets as...


  • Central And Western District, Hong Kong SAR China AHK Air Hong Kong Ltd Full time

    Air Hong Kong (AHK) is the longest-serving dedicated freighter airline based in Hong Kong. We are the wholly owned subsidiary of Cathay Pacific Airway and have been supporting the DHL Express network throughout the Asia region since 2002. This fast-growing cargo express industry continues to strengthen our business partnership with DHL Express and our...


  • Central And Western District, Hong Kong SAR China Rosewood Hotel Group Full time

    Culinary Team LeadWe are seeking a highly motivated and experienced Kitchen Supervisor to lead our culinary team. In this role, you will be responsible for overseeing the daily operation of our assigned kitchen, ensuring exceptional quality and consistency in service delivery.You will work closely with the Chef de Partie & Sous Chef to maintain high...


  • Central And Western District, Hong Kong SAR China eTeam Full time

    About eTeameTeam is a fast-paced organization seeking a skilled Network Engineer to join our team.Job DescriptionThis role involves delivering Business As Usual (BAU) Technology and Voice tasks, including hardware inventory management, request and receipt processes, and event support.Key Responsibilities:Inventory Management: Monitor stock levels and manage...


  • Central And Western District, Hong Kong SAR China Avature Full time

    About AvatureWe are a global technology powerhouse ranked among the top in the industry, serving millions of customers every day in 180 markets. Focused on delivering Smarter Technology for All, Avature has built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized solutions.The Job DescriptionThis job requires a highly experienced leader to...


  • Central And Western District, Hong Kong SAR China Millennium Full time

    **Millennium Job Description**Business Analyst/Project Manager OpportunityThe Equities Trading Services Technology team at Millennium is looking for an experienced Business Analyst/Project Manager to lead projects focused on the Asia region. The ideal candidate will have expertise in requirements documentation, project delivery, program management, and...


  • Central And Western District, Hong Kong SAR China Tata Consultancy Services Full time

    Talent Acquisition Specialist Career OpportunityWe are excited to offer a career opportunity for a seasoned professional to join our team as a Talent Acquisition Specialist. In this role, you will work closely with clients to understand their needs and deliver high-quality services. The ideal candidate will have extensive experience in Information Technology...


  • Central And Western District, Hong Kong SAR China Avature Full time

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...