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Senior Manager, MS/Services Architecture

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China NTT Full time
Unlock Business Value with NTT DATA

As a Senior Manager, MS/Services Architecture, you will play a critical role in delivering technology advisory and implementation solutions that maximize business value from MS investments at client sites. This includes architecture, engineering, and operations services for MS strategy, innovation, operations, and infrastructure required to deliver efficient and effective platforms fundamental to business success.

Key Responsibilities:
  • Strengthen collaboration and knowledge sharing across the Architect community in the country and/or region.
  • Facilitate regular training activities on relevant topics and subject matter to build MS capability.
  • Manage the design of client's MS solution based on our portfolio offers.
  • Ensure the creation of standards and tools for new solution architecture and deliver continuous delivery frameworks that promote a reliable MS business within NTT.
  • Interface between sub-region/country Architect Lead and other Service Leads to develop an integrated solution strategy.
  • Manage sub-region/country Architects in the relevant MS team – Enterprise Architect, Service Architect, and Platform Architect.
  • Provide advice for MS strategy, innovation, operations, architecture, and infrastructure required to deliver efficient and effective platforms fundamental to business success and client satisfaction.
  • Manage TCV GP of MS bookings.
  • Execute MBO-type review of degree of knowledge-sharing and collaboration across regional Architect community.
  • Ensure the utilisation of market intelligence and insights gathered to influence MS product requirements.
  • Drive people and resource management accountabilities.
Requirements:
  • Excellent level of knowledge across Enterprise Architecture, Managed Services, Service Management consulting, and multiple solutions areas, and across domains, delivery units, and geographies.
  • Line manager experience and the ability to think strategically.
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills with the ability to engage with a variety of stakeholders at different levels.
  • Good knowledge of budgeting and financial planning.
  • Business negotiation skills, influence, conflict resolution, and political savvy.
  • A strong vendor relationship is required to ensure an understanding of the vendor's products business and services positioning.
  • Display excellent presentation skills, are innovative, and have a formidable client orientation aptitude.
  • Resourceful and confidently handles pressure in critical situations, ensuring at all times that client requirements are met.
  • Knowledge in services industry, service delivery models, process improvements, consumption models, and multiple MS Portfolio offers and GTM solution areas.
  • Expert in core Managed Service Portfolio offer artefacts, techniques, demos, tools, and deliverables.
Academic Qualifications and Certifications:
  • Bachelor's degree in Business and/or Information Technology or related field.
  • Certification and working knowledge of ITIL, Service Management, and Integration.
  • Scaled Agile certification.
Required Experience:
  • Extended demonstrated experience with and understanding of the deliverables and value proposition of Managed Services within a product marketing context.
  • Extended demonstrated experience in coordinating the design and implementation of new delivery models in a significant globally federated delivery organisation.
  • Advanced understanding of the vast range of IT Service Management and operations.
  • Extended proven client engagement and consulting experience coupled with solid experience in client needs assessment and change management.
  • Extended demonstrated experience in relevant services and products and understanding of industry best practices.
  • Advanced proven sales and client engagement experience.
  • Advanced vendor relationship management to ensure an understanding of the vendor's products business and services positioning.
  • Extended experience with SAFe/Scrum/Agile methodology (scale agile framework enterprise).
  • Deep technical background, with an extended demonstrated business development and pre-sales experience.
  • In-depth knowledge and understanding of IT industry environment and business needs, combined with strong understanding of business process, applications, and infrastructure architecture.
  • Extended demonstrated experience as a people and resource manager.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.