Abercrombie & Fitch Co. Key Holder - Harbour City

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China abercrombie-fitch-co. Full time

Job Summary

Abercrombie & Fitch Co. is seeking a highly motivated and experienced Key Holder to join our team in Harbour City. As a Key Holder, you will be responsible for driving business growth, leading a team of associates, and ensuring a differentiated customer experience.

Key Responsibilities

  • Training and Development: Provide guidance and support to associates to enhance their skills and knowledge.
  • Customer Experience: Foster a positive and engaging customer experience, ensuring that customers feel valued and satisfied.
  • Communication: Effectively communicate with associates, customers, and management to ensure seamless operations.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment, ensuring that sales floors are well-organized and merchandise is properly displayed.
  • Asset Protection: Implement and maintain asset protection procedures to prevent loss and ensure a safe working environment.
  • Policies and Procedures Adherence: Ensure that all associates adhere to company policies and procedures, maintaining a high level of compliance.

Requirements

  • At Least One Year of Customer Service Experience: Proven experience in customer-facing roles, demonstrating excellent communication and interpersonal skills.
  • Work Ethic: A strong work ethic, with a focus on delivering exceptional results and meeting deadlines.
  • Assertiveness: Ability to assertively lead and motivate a team, driving business growth and improvement.
  • Applied Learning: Proven ability to apply learning and development to enhance business performance.
  • Attention to Detail: High attention to detail, ensuring accuracy and precision in all aspects of the job.
  • Analytical Skills: Strong analytical skills, with the ability to analyze data and make informed decisions.
  • Adaptability / Flexibility: Ability to adapt to changing situations and priorities, demonstrating flexibility and resilience.
  • Multi-Tasking: Proven ability to multitask, managing multiple responsibilities and deadlines.
  • Stress Tolerance: High stress tolerance, with the ability to remain calm and composed in pressurized situations.

What We Offer

  • Salary: Competitive salary, reflecting the value of your skills and experience.
  • Additional Monthly Sale Incentive Bonus Program: Opportunities to earn additional income through sales incentives.
  • Additional 13th month bonus: A bonus payment, recognizing your hard work and dedication.
  • Generous paid time off: A comprehensive paid time off policy, allowing you to recharge and relax.
  • Paid Volunteer Day per Year: A paid day off to give back to your community, promoting social responsibility.
  • Merchandise Discount in all brands: Exclusive discounts on merchandise, enhancing your shopping experience.
  • Medical and Dental Insurance: Comprehensive health insurance, protecting your well-being.
  • Leadership Training and Development: Opportunities for career advancement, with training and development programs to enhance your skills.

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