High-End Store Operations Lead

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China aimHigher Consultancy Limited Full time
Key Responsibilities

The successful candidate will be responsible for:

  • Driving sales performance across assigned retail locations, setting and achieving revenue targets while enhancing overall profitability.
  • Leading and developing a high-performing retail team, ensuring staff members are knowledgeable about products and embody the brand's luxury service standards.
  • Ensuring exceptional customer service is consistently delivered across all locations, creating memorable shopping experiences that enhance brand loyalty.
  • Overseeing visual merchandising standards to ensure alignment with brand guidelines and create an appealing shopping environment.
  • Managing inventory levels effectively, ensuring optimal stock availability while minimizing excess inventory.
Requirements
  • A Bachelor's degree in Business Administration, Retail Management, or a related field is essential; an MBA or relevant certifications in retail management are advantageous.
  • A minimum of 5-7 years of experience in retail management, ideally within the luxury sector, with a demonstrated focus on the APAC market.
  • Strong leadership and team management abilities, with the capacity to inspire, motivate, and develop staff.
  • Excellent communication and interpersonal skills, allowing for effective relationship-building with clients and team members.
  • A deep understanding of luxury retail trends and consumer behavior in the APAC region, with the ability to adapt strategies to meet diverse client needs and preferences.


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