Store Operations Lead

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China COS Full time
Unlocking Excellence
COS is a pioneer in the world of fashion, driven by a passion for innovation and sustainability. As a leading luxury fashion brand, we strive to push boundaries and challenge conventional norms. At COS, you'll be part of a dynamic team that shares your vision for creating something truly remarkable.

About the Role
The Floor Manager is a vital member of our team, responsible for crafting exceptional customer experiences that exceed expectations. With a strong focus on service excellence, operational efficiency, and team leadership, this role requires someone who embodies our values of teamwork, entrepreneurship, and continuous improvement.

Responsibilities:
  • Promote a seamless customer journey through expert advice, product knowledge, and store experience.
  • Drive sales growth through data analysis and collaboration with the store manager.
  • Motivate and inspire a team of sales assistants to deliver outstanding service standards.
  • Recruit, develop, and mentor top talent to drive business success.
  • Collaborate with the store manager to identify future leaders and develop personalized growth plans.
  • Ensure seamless store operations and maintain a high level of customer satisfaction.
  • Represent the COS brand as a true ambassador, delivering an unforgettable experience for every customer.
  • Support the store manager in times of need, ensuring seamless business continuity.

You Will Thrive Here If:
You're a natural leader with a passion for driving results, developing people, and delivering exceptional customer experiences. You're adaptable, resilient, and thrive in fast-paced environments. With a strong focus on teamwork, you're able to build high-performing teams that consistently exceed targets. Most importantly, you share our commitment to innovation, sustainability, and pushing boundaries in the world of fashion.

Benefits Package:
We offer an impressive benefits package, including a competitive salary, comprehensive medical insurance, generous paid time off, and exclusive discounts on our premium fashion products. As a valued member of our team, you'll enjoy regular learning and development opportunities to help you grow professionally and personally. Join us today and discover a world of possibilities.

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