IT Operations Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time
Job Overview

The Bank of China is seeking an IT Operations Specialist to join our team in Information Technology Department. This role will be responsible for managing IT Helpdesk tickets, responding to user queries, and resolving issues in a timely manner.

Job Description
  • Main Responsibilities:
  • Manage IT Helpdesk tickets efficiently and effectively;
  • Respond to user calls via phone, email, and ticket system;
  • Resolve user queries and feedback quickly and effectively;
  • Document cases in the Ticket Logging System;
  • Ensure adherence to company policies, corresponding guidelines, and service level standards.
Requirements
  • Diploma/Degree (Fresh graduates will also be considered) in Information Technology or related disciplines;
  • Completion of ITIL Foundation is an advantage;
  • Strong customer-oriented mindset with excellent communication and interpersonal skills;
  • Independent, diligent, and responsible, with a positive attitude under pressure;
  • Familiar with various MS Office applications;
  • Good command of both written and spoken English and Chinese; spoken Mandarin is a privilege.
Salary Information

The estimated annual salary for this position is around $60,000-$80,000, depending on qualifications and experience.



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