Technical Manager Position
6 days ago
Overview
Classy Wheeler Limited is a leading telecom carrier and IT solutions company, seeking an experienced Technical Manager to lead our finance industry project.
Responsibilities
- Lead a 24/7 operation team on network surveillance, tier 1 and tier 2 engineering support, move and change of customer's network equipment.
- Implement and operate IT service management processes and practices for continuous service improvement.
- Deliver technical consultancy and documentation on network capacity, performance and utilization reports to customers.
- Collaborate with equipment vendors on hardware and software vulnerability and bug recommendations.
- Handle customer inquiries on circuit/network/component issues.
- Motivate subordinates through training, coaching, teamwork and sectional activities.
- Ensure effective Tier 2 Operation Support focusing on incident, problem and change management.
Requirements
- Degree or higher diploma in electronics, computer engineering or equivalent, with 3 years' experience in networking or system integration/support.
- Good knowledge in implementing networking solutions.
- Familiarity with IT service management processes is desirable.
- Cisco certifications are preferred.
- Strong interpersonal and presentation skills, with a mature, dedicated and self-motivating attitude.
- Excellent customer services and ability to work under pressure.
- Proficiency in spoken and written English and Chinese.
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