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Hotel Operations Director

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

Job Summary

The Hotel Manager is responsible for leading the strategic business operations of the property, acting as General Manager in their absence. Key areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management. The Hotel Manager works closely with direct reports to develop and implement the operations strategy, ensuring alignment with the brand's service strategy and initiatives. This role focuses on growing revenues, maximizing financial performance, and delivering exceptional guest experiences.

Candidate Profile

Education and Experience

• 2-year degree in Business Administration, Hotel and Restaurant Management, or related field, with 8 years of experience in management operations, sales, and marketing, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related field, with 6 years of experience in management operations, sales, and marketing, or related professional area.

Core Work Activities

Managing Profitability and Departmental Budgets

• Develops and implements strategies to drive guest satisfaction and financial results.

• Ensures operational areas promote a positive guest experience.

• Reviews financial reports to identify areas for improvement.

• Works with direct reports to improve departmental financial performance.

• Maintains profit margins while ensuring guest and employee satisfaction.

Managing Property Operations

• Improves service performance through coaching and feedback.

• Communicates operational goals and expectations to team members.

• Ensures brand and regional business initiatives are implemented.

• Conducts regular property tours to assess operational opportunities.

Leading Property Operations Teams

• Establishes a vision for product and service delivery.

• Champions the brand's service vision and ensures alignment among property leadership.

• Ensures fair and equitable treatment of employees.

Managing and Conducting Human Resources Activities

• Observes employee service behaviors and provides feedback.

• Hires operations management team members with strong functional expertise.

• Conducts annual performance appraisals according to Standard Operating Procedures.

• Utilizes an 'open door' policy to address employee concerns.

• Stays knowledgeable of leadership talent in the property.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.